PRIVACY POLICY

Wanderlust Camping Club Ltd – Privacy Policy

Last updated: July 2026

This privacy policy explains how Wanderlust Camping Club Ltd collects, uses, and protects personal information. We are a small UK-based business and aim to keep this policy clear, proportionate, and easy to understand.

This policy applies to members and guests, prospective and certified site owners, website visitors, suppliers and anyone who contacts or engages with the Club.

1. Who we are and how to contact us

Wanderlust Camping Club Ltd

Registered in England & Wales (Company No. 13875449)

Registered address: 6 Irnham Road, Corby Glen, Grantham, England, NG33

4NE

Email: info@wanderlustcampingclub.co.uk

Website: www.wanderlustcampingclub.co.uk

Telephone: 07460 599977

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. What personal information we collect

We only collect information that is necessary to run the Club, manage memberships, and support our certified sites.

This may include:

1. name and contact details;
2. business and trading details;
3. site address and land information;
4. application and assessment information;
5. insurance and safety documents;
6. payment and invoice records;
7. compliance correspondence;
   
8. booking and membership reporting information.

We do not routinely collect special category data (such as health

information).

For applicants and certified site owners, we may also collect identification

documents where reasonably required for due-diligence, fraud-prevention

or verification purposes.

3. How we collect your information

We collect personal information:

1. Directly from you (for example, when you contact us or sign up)
2. From certified site owners when a booking or stay is operated under a Wanderlust Camping Club Certificate. This normally includes the lead guest’s name, email address and dates of stay
3. From trusted service providers that help us run our website and systems

4. How we use your information

We use personal information to:

1. create and manage Wanderlust Camping Club memberships;
2. send welcome emails and important membership information;
3. maintain membership and stay records connected with the Club’sexemption-certification activities;
4. assess, certify, support and monitor certified sites;
5. manage payments, invoices and financial records;
6. respond to enquiries, complaints and other issues;
7. manage compliance, inspections and regulatory enquiries;
8. protect the Club against fraud, misuse and legal claims;
9. meet accounting, tax and other legal obligations; and
10. improve our website, systems and services.

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis to use your personal information. We rely on:

1. Contract – where processing is necessary to enter into or perform a contract with you, including agreements with applicants and certified site owners
2. Legitimate interests – to administer memberships and exemption-related records, operate and protect the Club, maintain accurate records, communicate with members, support and monitor certified sites, prevent fraud and respond to legal or regulatory matters, provided these interests are not overridden by your rights and interests
3. Consent – where consent is required, including for certain electronic marketing communications and non-essential cookies
4. Legal obligation – where processing is necessary to meet legal, tax, accounting or regulatory requirements
5. Marketing communications

Members will receive a welcome email introducing them to Wanderlust Camping Club and the benefits of their membership. They may also receive further communications about their membership, Club news and related offers, and can opt out of future communications at any time using the unsubscribe link in our emails or by contacting us.

We do not sell personal information to third parties.

7. Who we share information with

We may share personal information with:

1. Certified campsite owners (where it is necessary to support a booking or membership)
2. Trusted service providers (such as email, payment, website, and project management platforms)
3. Professional advisers (such as accountants or legal advisers)
4. Regulators or authorities where we are legally required to do so
   
   

Where a service provider processes personal information on our behalf, it must do so under appropriate contractual and security requirements. Some recipients, such as payment providers, professional advisers or regulators, may act as independent controllers under their own legal obligations.

8. International transfers

Some of our service providers are based outside the UK (for example, in the US or EEA). Where a restricted international transfer takes place, we use an appropriate safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any required transfer-risk assessment.

9. How long we keep your information

We keep personal information only for as long as necessary. Typical retention periods are:

1. Membership records: We keep member information for as long as an individual remains an active member of Wanderlust Camping Club. Where a membership becomes inactive, we retain relevant records for up to 6 years after the last activity to manage our records, respond to queries, and deal with any legal or regulatory matters.
2. Financial records: We retain financial and transactional records for up to 7 years to comply with legal and tax requirements.
3. Marketing preferences: We retain these while an individual remains subscribed. Where someone unsubscribes or objects, we may retain limited information on a suppression list to ensure they are not contacted again.
4. Enquiries or complaints: We retain records relating to enquiries or complaints for up to 6 years after resolution.
5. Identification documents: Identification documents collected for verification or due diligence purposes are kept only for as long as necessary to complete checks, and for up to 12 months afterwards for fraud prevention and audit purposes.
6. Site applications and certification records: We retain application, assessment, certification, compliance and contractual records for the duration of the site’s relationship with the Club and normally for up to 6 years afterwards, unless a longer period is required for legal, regulatory or dispute purposes.

10. Your data protection rights

You have the right to:

1. Access your personal information
2. Ask us to correct inaccurate information
3. Ask us to delete your information (in some circumstances)
4. Restrict or object to how we use your information
5. Withdraw consent where we rely on consent
6. Ask us to provide certain information in a portable format, where applicable

You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using it for that purpose.

To exercise your rights, please contact us using the details above. We will respond within one month.

11. How to complain

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You can also complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk